RETURNS
We know your brand image is important you so we are committed to your satisfaction.
Though this is our number one priority, all payments made cannot be refunded. Any issues should be addressed during draft period, and changes may not be made after final drafts has been delivered.
If you are experiencing an issue please contact support for further assistance.
CANCELLATIONS
All services are subject to a 5-hour hold. In the event that you change your mind, you may contact support for a full-refund within 5-hours and a cancellation fee of $75.00 will incur. After 5 hours of booking all payments are final. In the event that your service is cancelled at-will or by our company, a $175.00 cancellation fee will apply.
At-Will Cancellations:
We reserve the right to cancel any service at any time for any reason. In the event that we cannot complete a service at no fault of the customer. A full refund would be issued.
Please Note: If we cannot retrieve product information, brand files, or any additional information necessary to complete your service within 14 days of request, your service may be cancelled at-will. A cancellation fee of $175 will be deducted from your total and the remaining balance will be refunded. Refunds are not applicable for missed in-house financing payments. Thus, if you default on your financing plan, you will not be refunded for any payments issued nor will you be eligible for financing plans in the future. To have your plan reinstated contact support.
SERVICE POLICY
By booking a service with Rework’d by Sew Chic, you agree to have read and agreed with our terms, policies, and agreements. All policies may be updated or changed at any time.
We at Rework’d aim for your complete satisfaction. This policy has been established to reflect our values. It is our commitment to excellence that is fortified within our code of ethics, and the following should be upheld by employees, contractors, or others working on behalf of Rework’d.
CODE OF ETHICS:
WE PUT YOU FIRST: Your company is our number one priority. We understand that your success is our success, so ensuring your site is up to standards is our goal.
ACCEPTING FEEDBACK GOOD OR BAD: Your opinion is important to us. We welcome your feedback and take all comments into consideration to improve our business.
REMAIN TRUTHFUL AND INTEGRAL: All information provided on our sites should remain truthful, upfront, and integral. You can count on us, to be honest, and straightforward.
CONTINUE TO IMPROVE OUR KNOWLEDGE AND SKILL TO SERVE YOU BETTER. We commit ourselves to remain knowledgeable on website technology, techniques, and our constantly evolving industry.
REMAIN PROFESSIONAL AND COURTEOUS IN ALL ENCOUNTERS:
As partners in business, we are here to assist you with any problems or concerns. Our goal is to build a long-standing relationship with all our partners. All encounters will be met with respect and courtesy. We urge all employees, contractors, and partners alike to uphold this standard.
FEEDBACK AND COMPLAINTS
Our goal is to exceeds your expectations at all times. We welcome your feedback regarding your experience at any time.
While we take proper precautions to ensure we provide exceptional service with urgency and high standards, we acknowledge that complaints may occur. In the event, you are unsatisfied with your service please reach out to us in a timely manner. All claims will be investigated and addressed to improve our standards of service. Please submit a detailed summary of your encounter with us by emailing us and we will reach out to you within 1-5 business days.
FINANCE POLICY
By placing an order with Rework’d by Sew Chic, you agree to have read and agree with our terms, policies and agreements. All policies may be updated or changed at any time.
We are committed to serving your small business needs. We understand that overhead cost can add up, thus our financing options are available for your benefit. Please be advised, by selecting an installment plan you are subject to the terms below.
DEPOSITS
All financing options require a minimum deposit. No work will begin until payments are cleared by your bank. All other payments are due bi-weekly from payment or according to payment schedule. All deposits are non-refundable.
PAYMENTS
All payments of equal increments are due on a weekly basis (or according to your payment schedule). Your service will continue so long as payments are paid on time and in full. We do not accept partial payments on installment plans. If you cannot pay your bill for any reason please contact support for further assistance. If your payment surpasses the 3-day grace period, all website edits will stop and a late fee of $50 will be charged to your account. They will resume 24 hours after your payment has been cleared. In the event that your past due payment has surpassed 14 days, your service will be cancelled by our company and cannot be resumed.
IN-HOUSE FINANCING
If an installment plan is selected you agree to have make bi-weekly payments. Payments will be requested automatically from the card of file. Further attempts will be made to complete transaction if funds are not available on renewal dates. If a total of 3 attempts are made without payment, all services will be paused. All installment payments are non-refundable.Final product will not be rendered until all payments have been completed. For each late payment period a $50 charge will be applied to your invoice.
COACHING CALLS
By placing an order with Rework’d by Sew Chic, you agree to have read and agree with our terms, policies and agreements. All policies may be updated or changed at any time.
When booking a coaching call, all necessary information will be given on your confirmation email. This includes date, time, and timezone, meeting links, and questionnaire forms.
It's important that instructions are read and understood before the call to insure optimal productivity. If you have any questions or concerns please contact reworkdfaq@gmail.com.
Rescheduling:
You may reschedule your appointment up to 5 hours before your scheduled meeting without additional fees. If past this time there is a $35 rescheduling fee.
No Call No Show:
If you are listed as a no call no show your call will be forfeited. To reschedule for there is a $50 rescheduling fee for no-call-no shows.
In case of in an emergency you may contact reworkdfaq@gmail.com
