FINANCE POLICY

By placing an order with Rework’d by Sew Chic, you agree to have read and agree with our terms, policies and agreements. By selecting an in-house financing plan, you agree to the terms below. All policies may be updated or changed at any time.

INSTALLMENTS
All financing options require a minimum deposit. No work will begin until payments are cleared by your bank. All other payments are due bi-weekly  from payment or according to payment schedule. All installments and deposits are non-refundable.

PAYMENTS
All payments of equal increments are due according to your payment schedule. Your service will continue so long as payments are paid on time and in full. There is a 3-day grace period for all payment periods, after this time your payment is considered late and will incur a $50 late fee for each late payment. 

- We do not accept partial payments on installment plans, unless otherwise stated.
-  If you cannot pay your bill for any reason please contact support for further assistance.
-  If your payment surpasses the 3-day grace period, all website edits will stop and a late fee of $50 will be charged to your account.
- They will resume 24 hours after your payment has been cleared.
- In the event that your past due payment has surpassed 14 days, your in-house financing plan will be cancelled. 
- If your in-house financing plan is cancelled or incur 3 or more late payments, your access to in-house financing plans will be revoked indefinitely. Alternate payments will be required to be serviced in the future. 
- If payment in-house financing plan is cancelled, your service may also be at-risk for cancellation. 
- Services may be cancelled at any time due to miss payment. 
- Late payments past 30 days will result in automatic service cancellation. See Cancellation Policy. 

PAYMENT AGREEMENT
If an installment plan is selected you agree to make all payments according to your plan schedule. Deliverables including website projects, brand files, documents etc. will not be rendered until your balance is zero. 

-  Payments will be requested automatically from the card on file. 
- Further attempts will be made to complete transaction if funds are not available on renewal dates.
- If a total of 3 attempts are made without payment, all services will be paused.
- All installment payments are non-refundable.
- Final product will not be rendered until all payments have been completed.

DISCOUNTS
- Monthly discount codes are valid until the end of each month unless otherwise stated.
- Discount codes may not be combined unless otherwise stated. 
- Referral codes may not be combined unless otherwise stated. 
- All discount codes apply to the first installment payment. 

LATE PAYMENTS 
- All payments have a 3 day grace period. Customers may update their card by contacting support or through their customer portal. 
- After the 3-day grace period, your payment is considered late.
- For each late payment period a $50 charge will be applied to your invoice.
- If late payment surpasses 14 days, your in-house financing plan will be cancelled. 

ACCOUNTS
- Customers may manage their payment accounts via the Customer Account Portal 

REVOKED ACCESS 
In the event that your in-house financing plan is cancelled, your access will be revoked indefinitely. To resume your service you must select an alternate form of payment. Future services must be paid in full or with alternate financing program. 

CHANGING  PLANS OR PAYMENTS
- Customers may opt to change their in-house financing plan. However this may effect completion dates and deliverables. 
- Customers may opt to change the form of payment at anytime during their service with available payment options. 
- Customers may have their deliverables released sooner by paying their balance in full.

SERVICE POLICY

We at Rework’d aim for your complete satisfaction. This policy has been established to reflect our values. It is our commitment to excellence that is fortified within our code of ethics, and the following should be upheld by employees, contractors, or others working on behalf of Rework’d.

CODE OF ETHICS:

WE PUT YOU FIRST: Your company is our number one priority. We understand that your success is our success, so ensuring your site is up to standards is our goal.
ACCEPTING FEEDBACK GOOD OR BAD: Your opinion is important to us. We welcome your feedback and take all comments into consideration to improve our business.
REMAIN TRUTHFUL AND INTEGRAL: All information provided on our sites should remain truthful, upfront, and integral. You can count on us, to be honest, and straightforward. CONTINUE TO IMPROVE OUR KNOWLEDGE AND SKILL TO SERVE YOU BETTER. We commit ourselves to remain knowledgeable on website technology, techniques, and our constantly evolving industry.
REMAIN PROFESSIONAL AND COURTEOUS IN ALL ENCOUNTERS: As partners in business, we are here to assist you with any problems or concerns. Our goal is to build a long-standing relationship with all our partners. All encounters will be met with respect and courtesy. We urge all employees, contractors, and partners alike to uphold this standard.


FEEDBACK AND COMPLAINTS

Our goal is to exceeds your expectations at all times. We welcome your feedback regarding your experience at any time.

While we take proper precautions to ensure we provide exceptional service with urgency and high standards, we acknowledge that complaints may occur. In the event, you are unsatisfied with your service please reach out to us in a timely manner. All claims will be investigated and addressed to improve our standards of service. Please submit a detailed summary of your encounter with us by emailing us and we will reach out to you within 1-5 business days.

COACHING CALLS

When booking a coaching call, all necessary information will be given on your confirmation email. This includes date, time, and timezone, meeting links, and questionnaire forms. If you have any questions or concerns please contact info@getreworkd.com. 

Rescheduling:
You may reschedule your appointment up to 5 hours before your scheduled meeting without additional fees. If past this time there is a $35 rescheduling fee.

No Call No Show: 
If you are listed as a no call no show your call will be forfeited. To reschedule for there is a $50 rescheduling fee for no-call-no shows.

In case of in an emergency you may contact info@getreworkd.com