Though turnaround times may vary by season, email design delivery is 2-4 weeks. During high volume periods please expect timeframes to increase to 3-5 weeks.

As a rule of thumb, plan your monthly emails for the following month of your subscription date (See Examples).

Examples:
Subscription Date = April 1 | Max. Expected Delivery = May 6th
Subscription Date = April 22  | Max. Expected Delivery = May 20

High Volume Periods May Include: 
Holiday Season
Seasonal Transitions (Spring, Summer, Fall, Winter)
Large order volume

Image Quality:
Image quality can make or break an email design. Follow the guidelines below to choose the best images for your promotional emails. 

Please note the following are not applicable:
Screenshots of Images
Images with filters
Blurry Images
Image size below 1.5MB

Image Uploads:
Customers are solely responsible for monthly image uploads. As a rule of thumb, we recommend uploads be completed within 7-14 business days of your subscription renewal.  Exceptions: If brand files are sufficient skip this step.
 
Accepted file transfers:
Please see instructions
- Zip File (Scroll for instructions)
- Google Drive Folder (Scroll for instructions)

Please note this service does not include the following:
- Commercial stock images
- Product mockups, package mockups, brand mockups.
- Discount code creation
- Automated email flows or automation
- List Segmentation
- List Management

To prevent delays, your plan includes (1) revision session. After your final design is completed, you may purchase additional edits.

Please Note:
Though our team checks for spelling errors, links, and mobile quality. We are not responsible for any losses in the case of any errors. Customers may report any changes up to 3 business days after completion to correct any details, after this time your designs will be considered final. It is our suggestion that customers use the test email function to test all campaigns before they release. Customers are responsible for the release or scheduling of their own campaigns.

At default, each campaign will be segmented to your entire list. If there are segments / audiences you would like to include or exclude please notify our team prior to campaign release.

Campaign Release:
Customers are responsible for the release or scheduling of their own campaigns.

Product Links & Discount Codes:
Customers are solely responsible for setting up product links and discount codes. As best practice, double check your all links and codes on your storefront.

Campaign Results: 
We cannot guarentee results i.e open rates, click rates, conversions, sales etc and thus are not responsible for the results of any campaign. Please see best practices to learn how you can increase the success of your email campaigns.